“What features are included?”
PBXreach includes a constantly growing list of industry leading features. The following list is not exhaustive; however, it does highlight a few of the more common features available:
- Add/Remove Forward Destination
- Auto Attendant
- Auto Attendant Schedule
- Multiple Auto Attendants
- Call Forwarding
- Busy/No Answer Call Forwarding
- Call Forwarding Schedule
- Unconditional Call Forwarding
- Call Hold
- Call Hunting
- Call Log
- Call Transfer
- Attended Transfer
- Blind Transfer
- Intercom Transfer
- Transfer to Voicemail
- Call Monitoring
- Automatic Monitoring
- Supervising Mode
- Silent Monitoring
- Tutor Mode
- Call Park
- Call Pick Up
- Call Pick Up Group
- Call Queue
- Call Recording (Optional)
- Call Return
- Call Schedule
- Call Waiting
- Caller ID (Includes Name and Number)
- Codec Support
- G.711u, G.711a, ILBC, G.729a
- Conference (Multi-Way Calling)
- Convene Conference
- Invite Attendee
- Multiple Conference Rooms
- Scheduled/Instant Conference
- Confirm Call
- Direct Inward Dialing (DID)
- Forwarding Patterns
- Intercom (2-way)
- Max Session Setting
- Message Waiting Indication (MWI)
- Music-On-Hold
- System Default Music-on-Hold
- Personalized Music-on-Hold
- Mobile Phone Integration
- Multiple Phone Registrations Per User (office, home office, laptop/softphone, mobile phone, etc.)
- Near-End and Far-End NAT Traversal
- Paging (1-way: Unicast & Multicast)
- Public Announce (Broadcasting)
- Real-time Call Status View
- Ring Groups (Simultaneous Ringing)
- Ringer Time Settings
- UDP and TCP Support
- Voicemail
- Default Greetings
- Customizable Greetings
- Name Recording
- Email Notification
- Voicemail Forwarding
- Voicemail Forwarding to Email
- Recording Comments to Messages
- Redundancy/Survivability
- …and Much More!
Some of the more common calling features may be activated directly from the telephone handset depending on your equipment type. Some features are specific to the PBXreach platform that your account is provisioned on. The features listed above are based on the Brekeke based PBXreach system platform.