Support
General FAQ
- Triad Telecom is a local and long distance phone service that uses high-speed Internet access (broadband) combined with voice technology to provide quality, reliable and cost-effective calling solutions. Plus, Triad Telecom includes over 25 advanced and basic calling features most people have to pay extra to receive with their current local service provider.
What is Triad Telecom?
- VoIP stands for "Voice over IP" or "Voice over Internet Protocol." VoIP is a method for taking analog audio signals, like the kind you hear when you talk on the phone, and turning them into digital data that can be transmitted over the Internet for less money. Triad Telecom VoIP has high quality, reliable connections and more features than many traditional phone service offerings.
What is VOIP?
- Broadband is a communication network in which the bandwidth can be divided and shared by multiple simultaneous signals (voice, data, video). The network can carry multiple signals by dividing the total capacity of the medium into multiple, independent bandwidth channels. Now, with Triad Telecom, a broadband connection makes it possible to make and receive phone calls using your high-speed Internet connection.
What is broadband?
- To get more information about signing up for Triad Telecom VoIP, please contact us.
How do I sign up for Triad Telecom?
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In order to use Triad Telecom service, you will need the following:
- A broadband high-speed Internet service such as Cable or DSL.
- A credit card with US billing address.
- A Triad Telecom Adapter (ATA) that is provided free when you sign up.
(Note: Business Subcribers must turn in the ATA if service is discontinued.)
What do I need to get service with Triad Telecom?
- All clients will need to purchase an analog telephone adapter (ATA) to connect there current phone or phone equipment to the voice over IP (VoIP) network. To ensure the best possible Quality of Service (QoS) Triad Telecom recommends you use a QoS Router and UPS Backup with your service. Integrating this equipment into your current network will ensure optimal call quality and consistency. For specific pricing information, contact a Triad Telecom sales representative.
Are there any upfront equipment costs required?
- Triad Telecom is compatible with high-speed Internet services such as Wireless, Cable, or DSL. Satellite Internet connections are not recommended as there may be some speed issues that are inherent to satellite connections or line of sight issues that could affect audio quality when making calls. Triad Telecom requires from 32 kbps to 96 kbps of consistent upload/download speed to make and receive phone calls.
What connections will Triad Telecom work with?
- No. Dial-up connections will not carry VoIP calls.
Will my dial-up connection work with Triad Telecom?
- Yes. Triad Telecom works with most phones designed for residential use, as long as they're connected to the Triad Telecom Adapter (ATA) we provide you.
Can I use my current phone with Triad Telecom?
- No. The Triad Telecom Adapter (ATA) that we provide you will connect directly to your broadband modem.
Do I need a computer to use Triad Telecom?
- Yes. Triad Telecom works independently of your computer, so you can make and receive calls while surfing the web. To ensure the best possible call quality we recommend you use a router that can perform Quality of Service (QoS).
Can I use my computer and talk on the phone at the same time?
- This is a digital service that sounds as good or better than traditional analog/copper lines.
How does the sound quality compare to my current phone service?
- In most cases, yes. Triad Telecom is available in your area. In the event your current phone number is not portable to your Triad Telecom service, you will be assigned a new number. To guarantee service is available in your area, contact a Triad Telecom sales representative.
Is service available in my area?
- No, Triad Telecom calling plans do not provide Internet access. You must first have a broadband Internet connection before service can start.
Is Internet service included?
- Yes. Individuals and corporations with moderate to large long distance or international call habits can enjoy significant savings, depending on call volume, up to 70% off traditional phone service.
Will Triad Telecom save me money?
- Yes. In most cases, if Triad Telecom's network is in your area, we can move your existing phone number to our service (available in the US only).
Can I keep my current phone number if I sign up for Triad Telecom?
- No. Moving your number to Triad Telecom is optional.
Do I have to move my current phone number to Triad Telecom?
- No. Triad Telecom uses your Internet connection to place calls and has no impact on your local phone service. Even if you use a phone line for your DSL broadband connection, Triad Telecom works independently of your current phone service.
Do I have to cancel my local phone service to use Triad Telecom?
- The phone number that Triad Telecom provides you with your Triad Telecom Voice over IP service is yours as long as you are a Triad Telecom customer. This number is portable, so if you move or travel and plug in your Triad Telecom Voice over IP service, your phone number remains the same. If you change providers to a service other than Triad Telecom, you may have to take the new provider's number, depending on their policies. In most cases, most providers will accept the existing number to port to their service.
Why would I never have to change my phone number again?
- No. Triad Telecom is a transparent technology, allowing you to use your phone just like you always have.
When calling other parties, do they also need Triad Telecom or another VoIP service?
- Yes. You can use Triad Telecom anywhere there's a high-speed Internet connection. Just be sure to bring your Triad Telecom phone adapter with you. Note: Some office network environments may not be compatible with the Triad Telecom adapter.
Can I use Triad Telecom when I travel?
- Triad Telecom easily travels with you. Simply pack your Triad Telecom phone adapter and power cord. Connect it to any analog phone and high-speed Internet connection to make and receive phone calls while you travel.
How can I travel with my Triad Telecom service?
- Yes. Triad Telecom is just like your existing phone. You receive and make calls the same as you always have.
Can I receive calls with Triad Telecom?
- To reach you, the calling party will simply dial your phone number and if your service is plugged in, your phone rings, you pick it up and start talking. If your adapter is unplugged or out of service for any reason the caller will go straight to voicemail.
How do I receive phone calls with my Triad Telecom service?
- Yes. You can make calls to any number in the world with Triad Telecom. If your plan doesn't cover the destination you will be charged per minute (4.9¢ per minute in US and Canada, call for our International rate table for other destinations).
Can I call other numbers that don't subscribe to Triad Telecom and would these calls be free on your unlimited plan?
- You can take your Triad Telecom account with you anywhere and keep the same phone number. If you move and would like a new number you will need to contact your Triad Telecom account executive for more information about reassigning numbers.
What happens to my Triad Telecom account if I move?
- Although Triad Telecom uses a different technology than your current phone service, in most cases it offers the same features... and even more. A few features include Call Waiting, Voicemail, 3-Way Calling and Music-on-Hold.
If I sign up with Triad Telecom, will I still have the same features as my current telephone service?
- Absolutely. Triad Telecom VoIP Service integrates seamlessly with your existing PBX/Key System.
Will Triad Telecom work with my existing PBX/Key System?
- Triad Telecom gladly accepts all major credit cards. Additionally, business customers and telecom carriers have the option of monthly billing with approved credit.
