Triad Telecom

Support

Billing FAQ

Currently, Triad Telecom accepts credit cards or Net 15 monthly billing for commercial accounts with approved credit. Credit cards accepted include American Express, MasterCard, and Visa cards. Check/debit cards with the logo of one of these providers are also accepted.

All equipment, installation, and non-recurring charges will be due upon acceptance of the quotation. Monthly recurring service charges are due monthly and are billed in advance. Your first monthly bill will contain the prorated amount of service covering the time of installation through the end of that billing cycle as well as your first full month of service. The Billing Cycle date is currently the 22nd of each month. The quotation may or may not include all applicable taxes and fees.

If your automatic monthly credit card payment cannot be processed for any reason, we will notify you immediately via e-mail. If we are not able to contact you via e-mail within a reasonable amount of time or do not receive a response from you, we will suspend your account.

If your credit card fails payment, you will be notified via e-mail that your payment has failed and that you need to update or change your credit card information on your Triad Telecom account. You will need to contact your Triad Telecom account executive immediately and provide updated payment information via a credit card authorization form.

You can change any of your credit card information on your Triad Telecom account by contacting your Triad Telecom account executive that assisted in service activation. You may also login to the eBill site and update your Credit Card Info under the My Profile option.

You can change your billing address on your Triad Telecom account by contacting your Triad Telecom account executive that assisted in service activation. Your billing address must always match the address on your monthly credit card statements.
Note: Your billing address is not the same as your Emergency Calling Services address. If you are moving, in addition to changing your billing address, be sure to change your Emergency Services Address.

Triad Telecom will mail you a paper invoice in addition to offering you access to the eBill site that offers advanced reporting functionality and an online payment option. We keep your costs low and functionality high by providing you with online Call Detail Records (CDRs) via the eBill site.

You may contact your account executive at (336) 510-3800 or email to Billing@TriadTelecom.com. You may also select the Send Message option after logging into your eBill account.

For Triad Telecom customers making international calls, our rates may change for calling certain destinations due to fluctuations in international carrier rates. You are not locked into a certain rate, so you will enjoy the benefits any time we lower a cost. Your call will be billed at the rate that was in effect at the time the call was placed.